Shipping & Returns

Orders are typically packed and shipped within 3 business days (Monday through Friday, excluding holidays).

• Canada (East): Free on orders $100+. Orders under $100 incur a standard fee (2-3 days). Express delivery available (1-2 days).
• Canada (West): Free on orders $100+. Orders under $100 incur a standard fee (3-5 days). Express delivery available (1-2 days).
• USA (Continental): Free on orders $200+. Orders under $200 incur a standard fee (5-10 days). Express delivery available (3-5 days).
• USA (Hawaii & Alaska): Free on orders $200+. Orders under $200 incur a standard fee (5-10 days).
• International (Europe, Asia, Africa, South America): Free on orders $250+ (3-5 days). Orders under $200 incur a standard fee (3-5 days).

*Please note: Shipping to remote locations may take longer than our standard estimated delivery times.

Yes. All applicable customs fees, broker fees, tariffs, and duties are the sole responsibility of the customer. These charges are issued directly by your local customs authorities and are completely out of our control or influence.

By law, we are required to state the full value of your order on the package exterior. Refused or rejected packages returned to us due to customs fees will be subject to a $20 restocking fee, which will be deducted from your final refund.

Most of our orders ship with a signature requirement to protect your package. Once a package is confirmed as "Delivered" by the shipping carrier to your provided address, it is considered in your possession. We are not liable for package loss, theft, or misplacement after a successful delivery confirmation. For any carrier-related distribution issues, please contact the shipping company directly using your tracking reference code.

Note: Packages returned to us due to address keying errors or designated as "Return-to-Sender" will incur a return fee plus our standard $7 restocking fee. Refunds in these specific scenarios are processed via store credit.

We work efficiently to process and dispatch orders as quickly as possible. Because of this fast-tracked fulfillment cycle, orders cannot be modified or cancelled once they have been completed at checkout.

Yes. We operate fully paperless and ship your apparel exclusively in post-consumer recycled boxes. Your digital email confirmation acts as your official order receipt—please retain this copy for your records or when initiating any service conversations with customer care.

We want you to be completely satisfied with your running apparel. Online orders are eligible for a return or product update within 15 calendar days from the date your package reached your shipping address (based on carrier tracking data). Return requests submitted after this 15-day limit will be automatically declined by our system.

We offer an optional Return & Exchange Coverage toggle at checkout to protect your purchase against unexpected sizing or fit issues.

• If you keep it activated: If your gear doesn't fit quite right, this coverage unlocks completely free return shipping. You can seamlessly process a size exchange, claim store credit, or receive a full refund back to your original payment method without paying any extra restocking or return shipping fees.
• If you opt out: You can easily toggle this coverage off before completing your order. If you opt out, you still have full access to our automated returns portal within our 15-day policy window, but a standard return shipping fee will be deducted from your final settlement ($7 CAD restocking fee for Canada / $15 USD flat fee for USA).

Please note: This optional coverage applies strictly to items eligible under our standard return policy window; products explicitly tagged or marked as final sale are excluded from return coverage.

To uphold hygiene and product performance benchmarks for our athletic community, the following selections are strictly excluded from our return policy and will be rejected by our portal:

• Accessories: Socks, hats, headbands, compression sleeves, and water bottles.
• Markdown / Promotional Items: All pre-orders, special collection capsule products, and items discounted or tagged as Final Sale.

Our return portal routes return paths automatically based on the precise product condition you select:

• Brand New Condition (Unworn & Flawless): Unlocks all core returns portal paths—eligible for a Full Refund back to your payment method, Exchange, or Store Credit.
• Lightly Worn Condition (Signs of wear, odors, or minor stains): Eligible for Exchange or Store Credit ONLY. You will be prompted to upload a clear photo of the item's current state inside the portal. These submissions are routed to our team for manual compliance review. Items received in poor, unwearable condition will be rejected without exception.

If you receive an incorrect item or your gear arrives with a manufacturing defect, please select "Wrong Product" or "Damaged" in our automated portal. You will be requested to upload a clear photo of the discrepancy. Our warehouse team will review the asset and fast-track a complimentary replacement shipment or a free return validation immediately.

Curbside pick-up orders do not qualify for mail-in shipping labels. Pick-up orders must be returned or exchanged in person using the same storefront method as your original collection path.

To accommodate this, curbside orders receive an extended **30 calendar days** from your initial pick-up email notification date to complete a return or size change. Pick-up fulfillment hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. (Closed weekends and statutory holidays).

Any product variants or gear not purchased directly through www.praiseendurance.com must be processed directly through the original independent retailer, multi-brand marketplace, or specialty distributor where your transaction took place, subject to their independent store policies.