Shipping & Returns
Has my order been shipped out yet?
All orders are shipped within 3-4 business days, once shipped you will receive a tracking number via e-mail which you can use to track your order.
What’s the delivery time for my order?Time of delivery varies based on your selected shipping option. See all rates below.
How much does shipping cost?
Anywhere in Canada $15
FREE Standard shipping Canada wide with order of $75.00 or more.
USA:Standard Shipping (5-7 days) anywhere in the USA is CAD$20 (excluding Hawaii and Puerto Rico)
Express Shipping (3-5 days) anywhere in the USA is CAD$35 (excluding Hawaii and Puerto Rico)
All orders over CAD$200 ship for FREE (Standard Shipping)
Orders $250.00+ get regular Mail (5-40 Days) for $45 CAD*
Orders under $250.00 shipping is $75
Please note purchase location greatly affects transportation time. We will always do our best to process your order as fast as we can, but we cannot assure a specific delivery window.
*On all orders, PRAISE is not responsible for any Customs Fees, Duties or any other shipping-related fees incurred.
Order CancellationWe always want you to get your items as fast as possible. Orders begin processing after being placed and cannot be cancelled.
Packages will be delivered to provided address at time of shipping. We are not liable for keying errors, or missing information.
All our orders are shipped with tracking number (signature requested within Canada, international at extra cost). Once the package has been confirmed delivered to your address by shipping company, the package is now in your possession. We are not responsible for loss, theft, or misplacement.
Packages sent back to us due to incorrect address provided, or returned to sender for any reason, will be charged a fee of $10.
We Ship Paperless!
All your orders are shipped paperless. To contact our customer service for any reason, include your order number as indicated by any email sent relevant to your order.
Any item purchased on sale on www.praiseendurance.com is a final sale item. No returns or exchanges can be applied to such merchandise.
We don’t currently support exchanges. Please ship back your item and place a separate order for your new item.
30 Day No Sweat Return Policy
PRAISE ENDURANCE wants you to be completely satisfied with your purchase. Items can be returned at any point within 30 days from the original invoice date.
Online orders: 30 calendar days from when package reached your shipping address or when shipping notice was issued.
Curbside pick-up: 30 calendar days from the day the item was available for pick up.
To receive a refund for the full value of your purchase, products must be returned in new, store-bought condition within 30 days from the original invoice date.
Damaged, stained, ripped items are not eligible for returns or exchanges. If items are received as such, a cleaning and/or repair fee will be charged at the discretion of PRAISE ENDURANCE.
Please note that while we want you to be happy with your purchases, an excessive number of returns within a twelve-month period may limit your eligibility for exchanges or store credit.
Products cannot be returned beyond 30 days from delivery date as marked on shipping service tracking record, or date of curbside pick up notification.
Shipping charges are non-refundable.
Returns within Canada are free of charge. Please send us an email at firstname.lastname@example.org with your order number, reason for return, and a return label will be provided. Please note you must reach out within 15 days from delivery date to receive a complimentary label, and items must reach our warehouse within 30 days of delivery date.
We do not support international returns at the moment, items must be shipped back to us at your cost. All fees related to return shipping must be covered by shipper, we do not cover these fees. Please send us an email at email@example.com with your order number, reason for return, and we will provide shipping address. Returns must be at our warehouse within 30 days of delivery date.
For returns please contact us at firstname.lastname@example.org including your order number, full name used on order, item, and reason for return. Return address will be provided once return is confirmed.